Mobility for JIRA

Bring the Flexibility of JIRA to your Mobile Device

Support

JIRA Connect

Q: I’m receiving an error when trying to login or do not see any data. Am I using the correct URL?

A: Use the JIRA base URL starting with http or https depending on your system setup.
Below are a few examples of correctly and incorrectly formatted URLs. An easy way to
determine the correct URL is to log into JIRA using your web browser. Once you are
logged in check the address bar and remove the additional path information.

Valid Invalid
https://jiraconnect.atlassian.net jiraconnect.atlassian.net
http://jira.jiraconnect.com:8080 http://jira.jiraconnect.com/secure/Dashboard.jspa
https://yourcompany.com/jira yourcompany.com
http://10.0.1.27:8080/jira 10.0.1.27

 

Q: I’m using the same URL that I type into my browser and still receive an error on login.

A: Your JIRA system may redirect you to a different address on login. For example, https://jira.mycompany.com may redirect you to https://jira.mycompany.com/jira. An easy way to
determine the correct URL is to log into JIRA using your web browser. Once you are
logged in check the address bar and remove the additional path information.

 

Q: I’m a JIRA Cloud user and use my e-mail address to login. Why am I receiving an error?

A: The API does not recognize the email address, you will need to use your JIRA username. The JIRA
username can be found under profile.

 

Q: I’m a JIRA Cloud user and use my Google account to login. Why am I receiving an error?

A: Open your OnDemand profile URL – https://example.atlassian.net/secure/ViewProfile.jspa. When you first logged in to OnDemand with Google Apps integration, you would have been prompted to create an ‘Atlassian OnDemand’ password to use with services such as the API, authenticated RSS feeds, SVN and WebDAV (if applicable). It is this password that you need to use. You can change your OnDemand password by clicking “Change Password”. If you’ve forgotten the password, you will need an administrator to reset it for you. They can use the “Set Password” option from Atlassian OnDemand’s User Management section when viewing your profile. The username is without the domain name.

 

Q: I just created a new project, Agile board, or dashboard but I can’t see it on the selection list. How can I select the new item?

A: Project, Agile board, and dashboard lists are cached on the device to increase performance. You can pull down the list to refresh it manually.

 

Q: I’m receiving an error on my Kanban board when running on JIRA Cloud and can’t see the board. How can I view the board?

A: Atlassian introduced Kanban boards as a new experimental feature. You will need to turn it on in JIRA first to make it work properly with JIRA Connect.

1. Go to JIRA Administration/ JIRA Software Labs and enable Kanban Backlog
2. Select one of your Kanban boards, go to Backlog and enable the Kanban Backlog board

This will eliminate the error message in JIRA Connect and display the Plan/Backlog correctly.

 

Q: I want to add a regular JIRA user as a watcher but can’t find the user in the list. How can I add the person?

A: On the user picker use the search function on top of the list. Start typing the name of the user and the full JIRA user directory will be searched. This will show not only assignable users but look through the entire user base.

 

Q: What versions of iOS and JIRA are supported?

A: JIRA Connect and Mobility for JIRA work with iOS version 5 and above. The JIRA version must be 5.1 or above. Version 4.x is not supported due to limited REST API support. The Mobility for JIRA add-on is currently being tested for JIRA Datacenter use and should be available in June 2016.

 

Q: Is JIRA Cloud/OnDemand supported?

A: JIRA OnDemand is supported but requires you to explicitly type in https instead of just http in the URL field of the JIRA Connect login screen. This is also true for any other JIRA system that uses SSL. Use your JIRA user id not your email address to log in. The JIRA REST API doesn’t support the use of your email address, although the web version of JIRA does.

 

Q: I entered the wrong credentials more than once. What do I have to do?

A: If you enter your login and password wrong you will receive an error message. When you try again to login with the wrong credentials you may be locked out of JIRA. You will see a message that you have exceeded the number of invalid login attempts. If this happens you will need to login to JIRA with your web browser and answer the CAPTCHA.

Mobility for JIRA

Q: What versions of JIRA are supported?

A: Mobility for JIRA requires at least Atlassian JIRA 5.1 and JIRA Connect Enterprise 3.0 for iOS or JIRA Connect Enterprise 1.3 for Android or above.

 

Q: How can I extend the Mobility for JIRA trial?

A: You can go to your Atlassian account (www.atlassian.com), under Licenses find the Mobility for JIRA add-on, expand it and select New Evaluation License. Then you can copy/paste the new key into the Administration/Add-On section in JIRA. This is the quickest way and you should be able to do this up to 5 times. Should this not work, create a ticket at support.atlassian.com or send us an email.

 

Q: How do we install the add-on?

A: The “Mobility for JIRA” plugin needs to be downloaded from the Atlassian Marketplace and installed by your JIRA system administrator. Your JIRA system administrator should verify that there is a “Mobility for JIRA” menu entry under Administration/Plugin after installation. Install “JIRA Connect Enterprise” on your iOS device. After logging in to visit the “Settings” tab and confirm that you would like to receive Push Notifications for JIRA Connect. On the same tab, register for the JIRA events that you would like to receive. You should start receiving change events for issues that you reported, are assigned to, or are watching. Keep in mind, that you won’t receive any notification for issues that you are editing yourself.

 

Q: We do not receive any Push Notifications. Do we need to change some firewall settings?

A: Push Notifications are sent from your JIRA server to the Apple APN Gateway to be delivered the devices. Please make sure your JIRA server can send out TCP packets to gateway.push.apple.com on port 2195 and that they aren’t blocked by your firewall.

For Android devices, the Google Cloud Messaging (GCM) service is used. Your JIRA server needs to be able to make outbound calls on ports 5228, 5229, and 5230. GCM typically only uses 5228, but it sometimes uses 5229 and 5230. GCM doesn’t provide specific IPs.

 

Q: I’m not receiving any Push Notifications any longer. Have Push Notifications been deactivated for my account?

A: To continue to receive Push Notifications you will need to login with JIRA Connect at least once every five weeks otherwise your account will be inactivated. This is needed to detect de-installed apps and limit the number of messages that need to be sent from your server. Should your account be deactivated, simply log back in to your JIRA system with JIRA Connect and you will start receiving Notifications again immediately.

 

Support Worldwide:
MobilityStream
225 N Columbus Dr
Chicago, IL 60601
support@MobilityForJIRA.com

 

 

Support für Deutschland durch unseren Kooperationspartner:
STAGIL GmbH
Walramstr. 12
65183 Wiesbaden
+49 611 18 17 32 54
support-de@MobilityForJIRA.com